Bookings can only be made for travel at least two days in advance. Should you have the requirement to make an urgent booking please Contact Us.

Yes, details can be changed on booking, however what can be changed does vary depending on what has been booked.

If you wish to amend a booking / order or wish to enquire if a specific change can be made, then please send us a mail on this address enquiries@5vestar.com. We will get back to you as soon as possible.

If you wish to speak to a member of our customer services team regarding a booking / order you have made, please have the booking reference number at hand and dial 234 1 2690189-91, 234 1 2719094 – 96

08:00a.m - 20:00 - seven days a week.

Full details on how to contact us are available in the Contact Us section of the website.

The confirmation e-mail sent at the time of your booking contains the terminal information relating to your flight. If you have not received your confirmation e-mail, or would like another copy, kindly send us your email address and we will forward it to you as soon as possible.

When you arrive at the airline check in desk you will be required to present the following items in order to receive your boarding pass:

An official form of identification i.e. driver's license or passport.
A printout of your confirmation page or confirmation e-mail to present to the check in representative.

Electronic tickets are stored within the airlines reservation system rather than printed on a paper copy. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket. Your boarding passes are collected upon check in but you will need to take personal identification with you.

There could be a number of reasons why an e-ticket has not been issued on this occasion:

Not all airlines have the facility to offer e-tickets.
Certain airlines enforce restrictions on the number of flights that can accept e-tickets.
Certain airlines do not accept e-tickets for all passenger types (e.g. Infants).
Certain airlines are not able to offer e-tickets on all flights due to their own system capabilities.
If the itinerary includes more than 1 airline then an e-ticket is not always possible.
Airline reservation systems may be experiencing technical issues requiring paper tickets to be issued.

Please note that paper tickets cannot be converted to an electronic ticket after issue. 

We accept Cash for all products, and payment into our account. We also receive cheques and Bank Draft.

Information on payment methods is outlined in the payment policy section on the website once you select your product.

It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply).

When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please use the Contact Us form to alert us of the correct spelling.

We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.

Most tickets are non-changeable/non refundable.

If you would like to cancel your booking or have an enquiry please e-mail us on this address enquiries@5vestar.com

For any other Airline you should check-in at least 3 hours before departure.

You must allow ample time to ensure you can be checked in before this deadline. If you arrive late or after the check-in staffs have closed the flight, you will not be accepted to travel and we may cancel your reservation. If this happens, additional travel costs will be at your expense and no refunds will be given. We strongly advise that you plan your journey to the airport so that you arrive three hours prior to the scheduled departure time.

Our protocol officers are there at the airport to assist you in checking in.

When you arrive at the airport check-in desk, be ready to show your tickets, passport and baggage. Make sure in advance that your baggage meets weight and size requirements - see Baggage Information for details. And if you’re traveling in a group, make sure all members of your party are present at the desk.

After check-in, you can move to the departure lounge where you’ll find further flight information including your departure gate number. Please note that no call will be made for your flight so make sure you are at the departure gate at least 45 minutes before departure time.

This means you pick up your tickets at the airport when you leave. It’s the procedure we use for late bookings, or it we are unable to get your tickets to you before departure. You will need to go to the Airline's desk at the designated airport, and quote your Airline's reference number, and provide your passport for identification. Your tickets will be waiting for you at the desk. Most Airline’s desks are open approximately 3 hours before departure of each flight.

Regulations on pregnancy vary from airline to airline. Some airlines will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel.

For pregnancies between the 28 and 34 week stages, a Doctor's Certificate confirming Fitness To Fly will be required. Travel cannot be accepted for any woman who will be beyond 34 weeks pregnancy at the date of travel.

If you are in any doubt, please check with the airline concerned. We also recommend that you also consult your doctor before making any travel arrangements during the later stages of pregnancy.

If you fail to check-in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. Passengers who are refused travel will be responsible for arranging alternative transportation at their own expense.

No, an infant’s baggage should be included in the baggage allowance of the parent or guardian.